Privacy Policy and Cookies

Privacy Policy & Cookies

This Policy governs the use of personal data which you provide to us via our website. Personal data is any or all data relating to a natural person who is identified, or can be identified, from your data.

Jex Surveyors Limited respects your privacy. We understand that how your personal data is used and shared online matters to you, and we take the privacy notice of those who visit our website very seriously. We will not collect any data other than when you contact us, and we will always process that data in compliance with the law. Our site may contain links to other sites. Be aware that if you choose to click on those links, your data may be processed by other organisations hosting those sites. We cannot control or monitor this, and you should have regard to their Privacy Policies.
Please read this Privacy Policy carefully, and ensure you understand it. When you first use our site, this is taken to be agreement to this Policy. If you do not accept, then you should stop using the site immediately.

Who we are:
This site is owned and operated by Jex Surveyors Limited 
23 Borough Street Castle Donington DE74 2LA
Vat number 168832178
Registered company number 8469603
RICS registered company 

Your rights:
You have certain rights as a data subject under the General Data Protection Regulation (GDPR), which governs the collection, processing and disposal of personal data by organisations such as ours.
In relation to personal data about you, you have the right to:
•    Be informed about how and why we collect and use the data
•    Be given access to the data we hold of you
•    Have any inaccurate or incomplete data rectified
•    Ask us to delete personal data, earlier than we might already dispose of it
•    Prevent us from processing the data for particular purposes

We provide contact details at the end of this policy for you to use if you have any complaint about our processing of your personal data. If you are not satisfied with the way we deal with this issue, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), which is the body in charge of supervising personal data use in the UK.
What data we collect:
If you communicate with us by e-mail, we will collect your name and e-mail address and any other content that you send to us in the body of the e-mail. We do not collect any other personal data by any other method.

How we use cookies:
We sometimes place small data files on your computer. These are known as cookies. Most website do this. They improve things by:
•    Remembering settings, so you don’t have to keep re-entering them whenever you visit a new page
•    Measuring how to use the website so we can make sure it meets your needs
These cookies aren’t used to identify you personally. They’re just here to make the site work better for you. You can manage and/or delete these files as you wish. We do not store any personal information in the cookies – nor do we place any cookies relating to advertising on the website.

Measuring website usage (google analytics)
We use Google Analytics to collect information about how people use this site. We do this to make sure it is meeting its user needs and to understand how we could do it better. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not collect or store personal information so this information cannot be used to identify who you are. We do not allow Google to use or share our analytics data with third parties.

How your data is used:
We will process and store your data securely, and we will only keep it for as long as we need it for the purposes for which it was collected.
In relation to the data we do collect, as laid out in the section above, we may use it as follows:
•    To reply to your email
•    Internal record keeping
•    To improve our services and products
•    To help advise you on the correct survey/valuation options
You have the right to withdraw your consent to our use of your personal data at any time, and to request that we delete it.
We will not sell, distribute or lease your personal data information to third parties unless we have your permission or are required by law to do so.

How and where we store your data:
We will only keep your data as long as we need it for the purposes for which it is collected and/or for as long as we have permission to hold it. Your data will only be stored in the UK.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Accessing your data:
You are entitled to make a Subject Access Request under the GDPR. This means that you may request a copy of any personal data hold about you, free of charge. We will provide any or all information in response to your request.

Contact Details:
If you have any questions about the site or this Policy, or you wish to make a Subject Access Request, then please contact us as follows, making your request or query clear:
•    Phone: 0333 1210140
•    Email: info@jexsurveyors.co.uk

Amending the Policy:
We may change this policy from time to time, in response to changes in the law for operational reasons. Any changes will immediately be posted on the site and you will be deemed to have accepted the amended policy if you continue to use the site afterwards. You should therefore regularly review this policy.